Customer Council Update
We recently told you about our new Customer Council and we are pleased to report that the first meeting, held earlier this month was a success.
The first item on the agenda was a Board update from Tim Franklin, who is chief operating officer here at CFS. This included a market overview and customer satisfaction results. Tim also answered the Council’s questions on a variety of topics from employee satisfaction to brand development.
The meeting then split into groups to discuss the purpose and objectives of the new Council. The comments and ideas will be incorporated in the terms of reference and in our future plans to recruit new members and communicate the Council’s success.
The groups then discussed how CFS could put its customers and members first in everything it does.
Feedback from those that attended was very positive and there are many new ideas to pursue following our discussions, including using the internet and this site to recruit new members.
If you are interested in applying to join the Council please post a comment (no personal details are required) and we’ll send you an application pack and further information by email.
Please note your email address won’t be published within your comments.
And finally – what’s in a name?
One of the issues we were not able to resolve in the meeting was the Council’s name. How do you like the name Customer Council? Does it describe what the Council is about for you? Can you think of anything better? Please let us know…
The next meeting is on Friday 5 March 2010.
Watch this space for more details…
Posted on Wednesday, December 23rd, 2009 in Campaigns, Customer Consultative Council
attachment meta:
8 Comments. What do you think?
An introduction to our campaigns
Here you can find all the latest news and campaigns in line with our brand values and stories linked to our social responsibility and community involvement.
You’ll hear more about our external campaigns on key areas such as microfinance, responsible driving, renewable energy, and much, much more.
Please email us at, CFSgwmblog@cfs.coop if you would like more information about our campaigns.
-
More posts on this campaign
-
Our Customer Consultative Council needs new members
Ben | April 1, 2010
-
Customer Council Update
Kedren | December 23, 2009
-
Influence how we do things…
Ben | November 24, 2009
-
-
Recent comments
Your comments
Hi,
Can you send me more information on how I can join the Council.
Thanks,
Ryan Myer
by Ryan Myer at 10:59 am on January 14th, 2010
Hi Ryan, I’ve forwarded on your details to my colleague who runs the council meeting. She will be in touch shortly, thanks for your interest.
by kedren at 12:06 pm on January 14th, 2010
How about ‘Co-op people council’
by ciaran mc ferran at 5:04 pm on February 6th, 2010
Thanks for your suggestion Ciaran, I’ve forwarded it on to my colleague Lisa who organises the customers councils. We’ll be in touch to let you know how the ranaming of the group is going.
Kedren
by kedren at 2:26 pm on February 8th, 2010
I’d like to have the info please.
by Marc Palmer at 4:14 pm on February 10th, 2010
Please send me some details and an application form to join the council
Rebecca
by Rebecca Harriott at 9:55 pm on March 12th, 2010
I am interested in finding out about the Customer Council. Please send me an application pack and further information by email.
by Paul Clark at 5:58 pm on March 31st, 2010
Thank you for your interest in the Customer Consultative Council. Application forms and further information have been sent out and if you would like to apply, please send your forms back before the 30 April. Shortlisting will take place during May so that our new recruits can attend their first meeting in June. We are looking for people from across the country, of all ages and backgrounds. Everyone who has been on the Council has really enjoyed the experience, so if you are thinking of applying I’d say ‘give it a go, what have you got to lose?’
by Lisa Ratcliffe at 10:09 pm on April 4th, 2010
Add your thoughts…